IT Service Management und ITIL (Information Technology Infrastructure Library)
Service Support und Service Delivery sind jeweils in 5 weitere Bereiche unterteilt
Service Support beinhaltet:
• Funktion "Service Desk"
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management
Service Delivery beinhaltet:
• Service Level Management
• Financial Management for IT Services
• Capacity Management
• Availability Management
• Continuity Management